Factory-Trained Service Technicians Archives

Posted on July 25, 2025July 25, 2025 by abidemisblog

Best Large Format Printer Repair Shop in Orange County

There’s nothing worse than being in the middle of a critical print job when your large format printer suddenly stops working. The deadline is approaching, your client is waiting, and you’re staring at error codes that might as well be written in a foreign language.

At Steven Enterprises, we have built our reputation on being the large format printer repair shop that Orange County businesses can count on when they need help fast.

We service hundreds of plotters every year and the pattern is clear: customers who schedule one annual preventative maintenance visit and follow a few simple in-house habits rarely suffer surprise breakdowns.

Here’s why we’ve become the go-to choice for businesses that can’t afford to wait around for printer repairs, plus essential maintenance tips your team can implement today.

What Makes Steven Enterprises Different from Other Repair Shops?

When your large format printer breaks down, you need more than just a repair service. You need a partner who understands the urgency of your situation and has the expertise to fix it right the first time.

Factory-Trained Technicians Who Speak Your Printer’s Language

Our technicians are factory-trained and certified on multiple brands, which means we can read error codes and handle repairs on-site without needing to bring in third parties. We have direct lines to manufacturers, ensuring we get the technical support and parts needed to resolve issues quickly.

This expertise eliminates the “guesswork and delays” that come with repair shops that aren’t properly certified on your specific equipment.

Someone Always Answers the Phone

When your printer goes down, you need to talk to a real person who can help, not an automated system or voicemail. We pride ourselves on having someone who will always pick up the phone when you call.

Fast Response Times with Parts in Stock

We maintain most parts in stock and ready to ship, which means faster repairs and less downtime for your business. Our quick response times help ensure that a printer breakdown doesn’t turn into a business crisis.

Rental Units Available to Avoid Downtime

For critical situations where repairs might take time, we offer rental units to keep your operations running. This backup option ensures you never have to tell a client that their project is delayed due to equipment failure.

3 Essential Maintenance Tips to Avoid Large Format Printer Repairs

Maintaining your large format printer is crucial to ensure it runs efficiently and avoids costly repairs.

Most businesses we work with find that scheduling one annual preventative maintenance check-up is sufficient, even when using the printer at high volumes.

Here are 3 essential maintenance tips your team should follow to keep your large format printer in top condition and minimize the need for service calls.

1. Run Your Printer Every 2-4 Weeks Minimum

Regular printer use is essential, especially for inkjet models, to prevent the ink from drying out.

Why? If a printer remains idle for too long, the ink can harden, resembling a crayon-like consistency that clogs the lines and print heads, leading to significant issues.

Many businesses experienced this problem during COVID because they weren’t in the office. As a result, their printheads needed replacement, costing businesses anywhere from $80 to $500, not including the service call fee of $200 to $400.

We recommend you run your printer at least once every week or month, depending on your printing needs.

Pro Tip: Nearly every wide-format printer stores a low-coverage “demo print.” It uses only 5–10 % ink but purges all channels. Can’t locate it? Call us at 800-491-8785 and a technician will guide you.

2. Monitor Ink Expiration Dates

Monitoring ink expiration is vital for maintaining print quality and preventing damage to your printer.

Ink typically has a shelf life of 12 to 18 months, and most printers will alert you when the ink is nearing or has passed its expiration date.

Although you might be tempted to use expired ink for a few weeks or even months, doing so can risk compromising print quality and potentially harming your printer.

It’s common practice to purchase four sets of inks at once and reorder when supplies start to run low, ensuring you always have fresh ink on hand.

PRO TIP: To keep track of expiration dates, plug your ink into your printer. The barcode will be scanned and the system will remind you when your ink is about to expire.

3. Keep Your Printer Loading Area Clean

Maintaining printer cleanliness is essential for all types of printers. For toner-based printers, it’s important to clean up residual powder regularly. Inkjet printers, while generally less messy, still benefit from regular cleaning to prevent operational issues that can lead to costly repairs.

How to Get Long-Term Use Out of Your Large Format Printer

In addition to the maintenance tips mentioned above, we always recommend our customers schedule annual preventative maintenance.

During this service, a professional large-format printing expert will flush the lines fully and run comprehensive tests on the machine to ensure every feature is functioning correctly. This maintenance is separate from software updates and requires an in-person visit.

This proactive approach helps catch potential issues before they become expensive problems that shut down your operations.

Explore Our Affordable Service Contracts at Steven Enterprises

Consider signing up for a service contract with Steven Enterprises to keep your large-format printer operating smoothly and reduce the likelihood of disruptions in your workflow.

Our contracts typically include one maintenance check per year and are often more cost-effective than paying for one-time services.

They can be paid monthly or annually, and every client is assigned an inside representative who assists with all supply needs.

For those with higher print demands, ask about our Cost Per Copy (CPC) contract to get even better rates on your supplies.

Why Orange County Businesses Choose Steven Enterprises

Regular demo prints, fresh ink, and a clean loading area go a long way—but nothing beats an expert tune-up.

If you’re looking for the best large format printer repair shop in Orange County, reach out to us at Steven Enterprises today.

We’ll answer the phone when you call—just give us a call at 800-491-8785 to speak with a large format printing expert who can help solve your printer challenges today.

Posted on October 11, 2024 by laylalameijer

Why Invest in Verkada Security Products

To help provide more holistic office equipment solutions for our clients, Steven Enterprises has partnered with Verkada security technology.

They offer government-grade technology that complies with all security requirements in educational institutions, cities, and AEC firms.

Find out more about the Verkada security products we offer and how partnering with Steven Enterprises for your office security and printing needs could save you time and money.

Why Choose Verkada Security Products?

Verkada’s mission goes beyond reinventing physical security; we empower organizations with AI-enabled devices and an enterprise-ready cloud platform to transform their approach to safety.

They have over 26,000 organizations across more than 70 countries—including schools, hospitals, and corporate campuses—have not only improved their physical security but have also unlocked new efficiencies in their operations.

Verkada’s solutions stand out for their ease of deployment and user-friendly design, ensuring that any team, regardless of technical expertise, can bring our solutions into their environments, from local stores to global networks of distributed sites.

What Makes Verkada’s Security Different?

Like most security brands, Verkada offers many physical security devices to protect your office, campus, construction site, etc.

Where Verkada begins to shine is how its physical products seamlessly integrate into a single, cloud-based platform for ongoing monitoring. As a result, businesses can easily access their security monitoring from anywhere on any device.

This not only helps address a range of growing safety needs, but it also enables businesses to respond more accurately and timely to emergencies.

“Verkada had everything I was looking for in a security system: centralized control, cloud-based, no servers required, and intuitive.” – Alex Wiltz, Director of Public Safety

Verkada’s Continuously Expanding Security Product Line

Many organizations require a security solution that offers greater visibility into their physical spaces while offering critical alerts about environmental changes across their facilities.

Steven Enterprises chose to team up with Verkada because they truly are the leaders in the security space.

Below are the main products part of the Verkada security product line:

Video Security: Monitor sites remotely — no NVRs or DVRs.
Access Control: Secure every door.
Air Quality Sensors: Detect vaping and harmful chemicals.
Alarms: Catch and respond to intrusions.
Workplace: Track deliveries and visitors.
Intercom: Answer calls from anywhere.
Command: Manage everything behind a single pane of glass.

Why Partner with Steven Enterprises to Purchase Verkada Security Products

Steven Enterprises customers can now combine their service contract for printer repairs with their security service contract to save money. This is because you consolidate your service lease agreements under one partner, bringing down your total fee.

The best part about partnering with Steven Enterprises for your security software is how much time you’ll save when something breaks. Steven Enterprises has a trusted reputation of always answering your call.

If you work with us to purchase your security cameras, access security, and intercom system, you’ll be guaranteed that same high-quality level of service.

Top 3 Verkada Products Steven Enterprises Trusts

1. Verkada Security Cameras

While many security cameras are on the market, none are as good as Verkada’s.

When we began looking for the right security brand partner to work with, Verkada’s security cameras stood out for three main reasons:

1. Simple Setup: Install Verkada cameras easily and in minutes with a PoE connection. There is no need for added software or complex port forwarding.
2. Built-in Storage: Store up to 365 days of standard quality footage directly on the camera. No need for NVRs, DVRs, or servers.
3. Automatic Updates: Stay ahead of emerging security threats and keep up-to-date with the latest features, like AI-powered analytics.

To learn more about Verkada security cameras, book a demo with us here.

2. Verkada Access Control

If you want to manage who can access secure areas and get the insights you need to keep people and property safe, the Verkada access control products are definitely worth reviewing.

These powerful devices integrate the physical security cameras monitoring your building with the cloud tools powering your organization.

Unlike other access control software, Verkada’s access control comes with automatic over-the-air updates to keep your system up-to-date and bring speed, security, and reliability to your entrances.

Take a look at the technology immediately via this on-demand product demo.

3. Verkada Intercom

Last but certainly not least, we were very impressed with Verkada’s intercom system.

This equipment enhances security at the door with sharp video, clear audio, and built-in access reader

If your business has multiple job sites or inconsistent working hours, you’ll be impressed by the cloud-managed call routing. Calls can be directed to on-site local receivers or to a central call center after business hours.

Find out how this top 1% School District adopted Verkada’s multi-layered security strategy to increase on-campus safety.

Does Your Business’ Security Need an Upgrade?

It’s never a bad time to assess your physical security infrastructure, but this can be overwhelming for most organizations.

We aim to help simplify this by offering a 1:1 conversation with our security experts. In this meeting, we’ll get a foundational understanding of your physical security risks and help you determine whether further physical security risk enhancements may be required.

If you’re interested in talking with us, please fill out this form to get a demo with Sean.

Posted on May 10, 2024May 15, 2024 by laylalameijer

Best Large Format Printer Repair Shop in Southern California

Are you searching for exceptional maintenance and repair services for your large format printers, plotters, and scanners? Look no further.

Steven Enterprises, a family-owned business with a legacy spanning three generations, is the cornerstone of large format printer repairs across Southern California.

Discover why our clients trust us for all their printer maintenance and repair needs.

5 Reasons to Choose Steven Enterprises for Your Large Format Printer Repair

1. Readily Available for Printer Service

Our loyal customer base consistently chooses us for our commitment to providing rapid repairs and supply deliveries. We are proud to be the #1 preferred provider for large format printer repairs within a 100-mile radius of our warehouse in Irvine, California.

We guarantee next-day service in Los Angeles and Orange Counties, ensuring that from the moment you call us. Our team will be prepared to assist with repairs by the following business day, significantly minimizing your downtime.

2. Factory-Trained Service Technicians

Our technicians adhere strictly to the standards set by each manufacturer. This way guaranteeing you high performance and maximum output for all your printing equipment.

Unlike most print shops, we invest heavily each year in in-person factory training at the headquarters of major brands like HP, Océ, and Canon.

Additionally, our technicians are required to take online courses for every new machine released. As a result, we can provide you with the most current and effective repair services.

3. Authorized to Service Access Keys

To perform a large format printer repair, access codes are often necessary to adjust settings securely. Our service technicians have exclusive authorization to these access keys for all the major printer brands, including:

HP
Océ
Canon
KIP
Epson
Mutoh
Royal Sovereign
Graphtec

These certifications places us among the elite few printer repair shops in Southern California who are recognized for Gold Standard Service.

When our technicians visit your site for repairs, they have all the necessary codes on hand, eliminating any need to contact the manufacturer (as a matter of fact, many other print shops call us when they are on-site for service repairs!).

4. Triple the Technicians That Most Printer Repair Dealers

We take pride in our team’s expertise, who have a combined work experience of 45 years at Steven Enterprises, thanks to our continuous training opportunities and a supportive, friendly work environment.

Our service technician team is led by Daniel, who has dedicated 6 years to mastering printer repairs and now leads the training for new technicians, ensuring our high standards are upheld.

Our technician team is nearly three times larger than other local printer repair dealers. As such, enhancing our capacity to provide experienced technicians for fast on-site repairs, even during peak periods.

5. Repair Parts in Stock for Most Brands

Our extensive experience servicing a wide range of large format printers in the area allows us to anticipate and address common issues with popular models.

Since we service most of the large format printers in the surrounding area, we maintain a substantial inventory of parts for major printer brands. As a result, we can facilitate immediate repairs without the usual delays caused by shipping.

If a part is not in stock, the account manager assigned to your account will expedite its order, typically ensuring delivery within 1-2 days.

Additional Benefits of Buying a Printer From Us

When you purchase a large format printer from Steven Enterprises our technicians manage the on-site assembly. Not only that, but they will also conduct comprehensive, hands-on training for your key personnel. Furthermore, we provide ongoing product support as you become more familiar and proficient with your equipment.

For those seeking peace of mind with their printer investments, Steven Enterprises offers customizable service agreements, maintenance contracts, and extended warranties, tailored to meet your specific needs.

Can I Get Printer Repairs If I’m Not Under Service Warranty?

Our manufacturer-trained technicians are proficient in performing both warranty and non-warranty repairs and maintenance. Whether you own a DesignJet, Colorwave, KIP, Canon, or any other wide format printer, we can service it.

Need a Large Format Printer Repair Partner?

At Steven Enterprises, we are committed to providing the best printer repair service and support in the industry.

By partnering with us, you will receive continuous updates on software upgrades, new media options, exclusive discounts, and special offers.

Contact Steven Enterprises today at (800)491-8785 to speak with a certified repair specialist immediately or fill out our online form to receive a quote for our plotter repair services.

Category: Factory-Trained Service Technicians